At Joanna Paths, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Returns & Refund Policy below.
Returns
- You may request a return if the product is defective, damaged, or not as described.
- Return requests must be submitted within 7 days of receiving your order by contacting us at [email protected].
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Certain products, such as personal care items or items that pose hygiene and safety concerns, may not be eligible for return.
Refunds
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund request.
Exchanges
- If you receive a defective or damaged product, we will exchange it for the same item (subject to availability).
Non-Returnable Items
The following items cannot be returned:
- Products not in their original condition
- Items returned after the 7-day window
- Products classified as non-returnable for hygiene or safety reasons
Shipping for Returns
- Customers are responsible for the shipping costs of returning the product, unless the return is due to a defective or incorrect item sent by Joanna Paths.
- We recommend using a trackable shipping service for returns to ensure safe delivery.
Contact Us
To request a return, refund, or exchange, please contact us at:
Email: [email protected]